Return Policy

Return Policy

At OiBoba, we strive to provide high-quality products. However, we only accept returns for faulty or defective items. Unfortunately, we cannot accommodate refunds or exchanges for purchases made due to a change of mind.

Returns must be initiated within 7 days of purchase. Items returned outside this timeframe will not be eligible for a refund or exchange.

Conditions for Return

To qualify for a return, please ensure:

  1. The item is unused and remains in its original condition.
  2. All original packaging is included.
  3. You provide proof of purchase (e.g., a receipt).

Items That Cannot Be Returned

Certain products are ineligible for return:

  • Perishable goods, including food and beverages
  • Intimate or sanitary products
  • Hazardous or flammable items (e.g., aerosols, liquids, or gases)
  • Gift cards or downloadable products
  • Select health and personal care items

Refund Process

Once your return is received and inspected, we will notify you of the outcome via email. If approved:

  • Refunds will be issued to your original payment method within a few business days.
  • In some cases, partial refunds may apply, such as:
    • Items with visible signs of use or missing components
    • Returns initiated beyond the 7-day window

Exchange Policy

Exchanges are available only for defective or damaged items. If you receive a faulty product and need an exchange, please email info@oiboba.com with your order details and photos of the issue.

Shipping for Returns

For returns, please mail your items to the address provided in our return instructions.

  • Return shipping fees are the responsibility of the customer. These fees are non-refundable.
  • For high-value returns (over $75), we recommend using a trackable shipping method or purchasing insurance, as OiBoba cannot guarantee receipt without tracking.

Gift Returns

If the product was marked as a gift during purchase and sent directly to you, we will issue a gift credit upon receiving the returned item.

  • If the item was sent to the purchaser, refunds will be processed to the original buyer.

Additional Information

  • Sale Items: Sale or promotional items are not eligible for refunds.
  • Late Refunds: Refunds may take time to process. If delays occur, please check with your bank or payment provider before contacting us.
  • Contact Us: For all return and refund inquiries, email info@oiboba.com.

At OiBoba, your satisfaction is important to us. Feel free to reach out for any questions or concerns regarding our return policy.